Customer Service Policy
Diamond Distributors is committed to delivering exceptional customer service consistently and in an exceptional manner. In a world of large corporations, our employees are trained to be accessible, caring and responsive to all your needs. With Diamond Distributors, customer service begins with an order but it does not end until you are completely satisfied-100% satisfaction is GUARANTEED.
In general, orders received by 3:30 pm ET will be delivered within 24 hours Monday- Friday. Orders received after 3:30 pm will be delivered within 2 business days. Orders requiring a freight carrier will normally arrive in 3 to 5 days.
All returns require a Return Authorization (RA) from Diamond Distributors. Please call our office or your account manager for return instructions. No returns will be authorized after 30 days past the invoice date. Returns should be in good condition and in their original carton to earn credit. All returns will be at the original purchase price less any restocking fee.
Privacy is assured by Diamond Distributors for all of your confidential information that you share with us for mutual business purposes. Diamond Distributors pledges to never share, sell, or otherwise divulge any of your account information with any other third party outside the basic business requirements without your written approval in advance. No deviations.